Improve patient adherence and satisfaction with the help of our health coaches
Our Patient Support Programs include the care of patients in more than 30 different indications by around 60 specialised health coaches, who make a total of more than 85,000 coaching calls per year. Particularly important for Medperion is the establishment of an empathetic 1:1 relationship between health coach and patient. In addition, digital tools such as reminders, motivational messaging, apps, video telephony, virtual doctor's office, chat and other services complement the coaching. By providing comprehensive care and support to patients, Medperion helps to significantly increase treatment adherence, motivate programme participants and/or reduce care costs.
Our Health-Coaches are highly qualified professionals who have medical training as well as extensive professional experience as nurses, medical assistants (MFA) or PTA. But that's not all: In addition, our coaching staff undergo internal training to become health coaches, which provides them with the necessary skills and competences to successfully accompany patients in changing lifestyle habits or during difficult phases of illness.
Trust and openness between coach and patient are of utmost importance to us. Therefore, we offer 1:1 support by our highly qualified health coaches during the entire support phase. We understand that every patient is unique and needs individual care based on their personal "disease mix" and life situation. Accordingly, we put together a tailor-made programme for each programme participant from our extensive service and module toolbox - from content to intensity of care. Our patients always take centre stage and are enthusiastic about our personal approach. Trust us to help you achieve your goals.
The best service for your patients
Your benefits at a glance
- 85,000 coachings per year
- over 30 indications
- Increase in therapy adherence
- Own network of doctors for in-house training purposes
- Certified call centre according to DIN EN 15838
— —"Studies clearly demonstrate the added value of patient support programmes (PSP) in various medical indications. Patients with chronic and rare diseases in particular benefit from customised care programmes that are based on segmentation and offer needs-based support. One-size-fits-all solutions do not exist; PSPs need to be customised to achieve high acceptance and optimal benefit."
Sanvartis GmbH – A Medperion Company
We are currently operating patient care programmes for the following indications
| Drug management | Emphysema / Chronic obstructive bronchitis | Multiple sclerosis |
| Bronchial asthma | Epilepsy | Osteoporosis and secondary diseases |
| Attention deficit disorder / other hyperkinetic disorders | Nutrition | Psychotic and personality disorders |
| Bipolar affective disorder | Family Coach | Psoriasis |
| Burn Out / Dysthymia | Cardiac insufficiency | Smoking cessation |
| Chronic inflammatory bowel disease (Crohn's disease / ulcerative colitis) | Hypertonia | Rheumatoid arthritis and inflammatory connective tissue diseases |
| COPD | Ischaemic heart disease | Back pain |
| Dementia (Relatives Program) | Metabolic syndrome | Pregnancy (including complications) |
| Depression | Migraine | Tinnitus |
| Diabetes mellitus (type 1 and 2) | Parkinson's disease and other basal ganglia disorders |